Tynefield Court has open visiting. Friends and family may visit when they wish — we ask only that you let the person in charge know when you arrive and leave, and sign the visitors' book, which is a fire safety requirement.
Families, relatives and friends are encouraged to visit regularly and to keep in touch by letter or telephone when visiting is not possible. Where someone needs help to reply, staff will offer to assist.
There is a telephone point in every bedroom. A resident has the right to refuse to see any visitor, and that right is respected and upheld by the person in charge.
Care plans are drawn up by registered nurses, and residents and relatives are encouraged to get involved in planning care. An important part of our quality programme is asking residents and their relatives for comments about the home, the staff and the care we provide — and we ask regularly, not once a year.
Activities are planned individually, following discussions between the resident, their family and friends, and care staff.
A varied menu of traditional cooking, with alternatives for personal likes and dislikes and a choice at every meal. Special diets are catered for, and all care staff are trained to assist anyone who needs help to eat or drink. Drinks can be made at any time from the serving area.
An activities co-ordinator works with residents individually and in groups: bingo, music therapy, coffee mornings, art and craft, movement to music and armchair exercises, sing-alongs and regular walks. Residents also go out to theatres and cinemas of their own choosing.
Entertainment is provided by visiting performers, which relatives are welcome to enjoy too. We invite local organisations and residents from neighbouring homes to join us for afternoon tea and a chat.
Residents keep the choice of their own doctor, dentist and optician, and new residents may keep their own GP where appropriate. Local GPs visit the home whenever necessary. Private chiropody is available and a visiting optician attends annually.
Our hairdresser visits weekly and works from the salon on site. A full laundry service is provided — we ask that items are named. Dry cleaning can be arranged at the resident's expense.
Visits by clergy of any denomination are welcomed at any time, and a Holy Communion service is held in the home each month for those who wish to take part. We are happy to help with any religious requirement.
Residents are encouraged to personalise their rooms and can bring small favourite items of furniture into the home. Please label personal items before they come in.
The home may be able to accommodate small pets, following a conversation with the proprietors, staff and the residents already living here.
A lockable drawer is available in every room, and a small safe if one is wanted; there is also a safe in the office. A full record of money and valuables is kept for auditing. The home cannot take responsibility for items lost, so please arrange your own insurance for anything valuable.
“They looked after my dad, staff was caring and lovely and my dad loved living there and was always happy when I visited and it was never too much trouble, staff always willing to help.”
Enquiries are welcome at any time, and staff are always available to show you and your family around. If you would like, spend the day with us — see a room, meet the staff and stay for a meal.
